Customer Migration Specialist

Morristown, New Jersey, United States | ASCI (Advanced Systems Concept Inc) | Full-time | Fully remote

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Company

Advanced Systems Concepts Inc. (ASCI) is an enterprise software company specializing in IT management and automation solutions. Their flagship product, ActiveBatch®, is an enterprise workload automation and job scheduling tool. The platform helps hundreds of customers dramatically reduce costs and human error, increasing efficiency across business’ IT infrastructure and processes. Continuous innovation based on feedback from customers and interactions with IT professionals at all levels have earned ASCI recognition as a leader in the IT Automation industry.

ActiveBatch® continues to evolve, introducing new features and capabilities that address evolving market challenges and requirements. Today, ActiveBatch® is redefining IT automation with an architectural, layered approach that features unsurpassed integration capabilities and simplification of increasingly complex IT environments. ASCI's people and products have been featured in Forbes, Entrepreneur, Yahoo, and recognized by leading analyst firms such as Gartner, Forrester, and Enterprise Management Associates (EMA).

In November of 2019, ASCI raised a strategic investment by Turn/River Capital. With Turn/River’s operational expertise, ASCI is rapidly accelerating expansion to satisfy customers’ needs and increase the company’s market expansion of their flagship product, ActiveBatch. ASCI is operating as a startup type environment, fast pace, high energy, and a team alignment from all organizations on project focus.

Opportunity

ASCI is seeking a Migration Specialist to work with the Migrations Team to create scripts or automated solutions which expedite in moving customer data from competitor products to ASCI solutions. The Migration Engineer opportunity is open to resources globally and would be a remote position reporting to the Manager, Customer Success.

 Role and responsibilities

  • Work directly with the Migrations Team to assist Customer Success Managers with moving customers from competitor products to ASCI solutions
  • Owns the process of moving data from competitive solutions to ASCI products
  • Creates scripts or automated solutions to move data from competitive products
  • Provides converted data to customer and addresses problems with the output
  • Collaborates on migration efforts with Sales, CS, Engineering, and the customer
  • Answer questions during the discovery process regarding migration process and scope
  • Lead technical discovery calls to ensure potential blockers or important features are identified
  • Coordinates on the migration project plan, communicating any important missing features or requirements
  • Manages customer data, including databases or flat files
  • Resolves issues via scripting or official requests to the Migration Engineering team

Technical Requirements

  • Ability to create scripts (PowerShell, Python, etc) as needed to automate a migration using REST or COM APIs
  • Strong information-gathering and searching skills
  • Strong technical skills including knowledge of servers and relational databases

Business Requirements

  • Strong English speaking skills
  • Excellent oral and written communication skills
  • Excellent customer facing skills
  • Ability to work independently as well as within a collaborative environment

Preferred Skills

  • Outside-the-box problem solving skills
  • Enjoys the challenge of tearing into a new piece of software to learn how it works
  • Time management in reference to meeting target deadlines and prioritizing customer migration efforts
  • Experience with Managed File Transfer solutions

Additional information

  • Fast paced startup type environment
  • Remote, work from home position
  • US work hours
  • Some after hours work and little weekend work may be required
  • Fast paced startup type environment